Returns & Exchanges
At 1byone Audio, we stand behind the quality of our sound equipment and offer a 30-day money-back guarantee to ensure you are completely satisfied with your purchase. If your audio experience isn't perfect, we are committed to making it right through a seamless return or exchange process.
Initiate Your Request
Contact our customer support team within 30 days of delivery with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.
Prepare Your Package
Carefully pack the item in its original packaging, including all cables, manuals, and accessories that were included in the initial shipment to ensure eligibility for a full refund.
Ship the Item
Affix the provided shipping label or sent the package via a trackable carrier to our returns center, clearly marking the RMA number on the outside of the box.
Receive Refund or Exchange
Once our technicians inspect the returned unit, we will process your refund to the original payment method or ship your replacement item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing